Privacy Policy

Effective Date: 9th September 2024

Muse Heritage Inc. (“we,” “our,” or “us”) is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, store, share, and protect your personal data when you visit or make a purchase from www.heritageintheopen.com (the “Website”). We are compliant with the General Data Protection Regulation (GDPR) and applicable data protection laws in Romania.

By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Data Controller

Muse Heritage Inc.
Address: Bucharest, Romania
Email: [email protected]

We are the data controller responsible for your personal data collected on this Website.

2. Data We Collect

We collect and process different types of personal data depending on your interactions with our Website, including:

  • Personal Identification Information: Name, email address, phone number, postal address, and payment details when you purchase tickets.
  • Technical Data: IP address, browser type, device information, and cookies.
  • Usage Data: Information about your interactions with our Website (e.g., pages visited, time spent).
  • Transaction Data: Purchase history, payment method, and order details.

3. How We Collect Data

We collect personal data in the following ways:

  • Directly from You: When you create an account, make a purchase, contact us, or subscribe to our newsletter.
  • Automatically: Through cookies and similar technologies when you use our Website.
  • Third Parties: Payment providers, analytics services, and advertising partners may share data with us as necessary to process your transactions or improve our services.

4. Purpose of Data Processing

We collect and use your personal data for the following purposes:

  • To Fulfill Ticket Orders: Processing payments, delivering e-tickets, and providing customer service.
  • To Communicate with You: Responding to inquiries, sending order confirmations, and providing information about promotions or updates (only with your consent).
  • To Improve Our Services: Analyzing user behavior to improve our Website, user experience, and marketing strategies.
  • Legal Compliance: To comply with our legal obligations (e.g., accounting, reporting).
  • Marketing (with Consent): Sending promotional materials, newsletters, and special offers that may interest you. You can opt out at any time.

5. Legal Basis for Processing

We process your personal data based on one of the following legal grounds:

  • Performance of a Contract: When you purchase tickets, we process your data to fulfill the transaction.
  • Legitimate Interest: For the proper functioning and improvement of our Website, fraud prevention, and customer support.
  • Consent: For marketing communications or when we process sensitive data, we will seek your explicit consent.
  • Legal Obligation: To comply with applicable laws and regulations.

6. Data Sharing

We do not sell or share your personal data with third parties except as necessary for the following:

  • Service Providers: We may share your data with third-party providers who assist us in processing payments (e.g., Stripe, PayPal), managing our Website (e.g., hosting services), and performing analytics (e.g., Google Analytics).
  • Legal Compliance: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your data may be transferred as part of that transaction.

All third parties with whom we share your data are required to process it in compliance with applicable data protection laws and are bound by confidentiality agreements.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.

  • Transaction Data: Retained for the duration of our contract with you and as required by Romanian law (e.g., for tax or accounting purposes).
  • Marketing Data: Retained until you unsubscribe or withdraw your consent.

8. Data Security

We implement technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure servers, and regular audits of our security protocols. While we strive to protect your personal data, no method of transmission over the Internet is entirely secure.

9. Cookies

Our Website uses cookies to enhance your browsing experience and gather usage data. Cookies are small text files placed on your device when you visit the Website. You can control cookie preferences through your browser settings.

For more information on how we use cookies, please refer to our [Cookie Policy].

10. Your Rights Under GDPR

Under the GDPR, you have the following rights concerning your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request the correction of inaccurate or incomplete data.
  • Right to Erasure: You can request that we delete your personal data, subject to legal obligations.
  • Right to Restrict Processing: You can request that we limit the processing of your personal data under certain circumstances.
  • Right to Data Portability: You can request that we transfer your personal data to another organization or directly to you.
  • Right to Object: You can object to the processing of your personal data for direct marketing purposes.
  • Right to Withdraw Consent: Where we rely on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

11. Children’s Privacy

Our services are intended for families with children, but we do not knowingly collect personal data from children under the age of 16 without parental consent. If we become aware that we have inadvertently collected personal data from a child under 16, we will delete it as soon as possible.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the effective date. We encourage you to review this policy periodically for any updates.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our handling of your personal data, please contact us at:

Muse Heritage Inc.
Email: [email protected]
Address: Bucharest, Romania

By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.