Effective Date: 12th September 2024
At Muse Heritage Inc., we strive to ensure that our customers have a positive experience when purchasing tickets and digital products from our website, www.heritageintheopen.com. We understand that sometimes things don’t go as planned, and we are committed to providing a fair and transparent refunds and returns policy for our customers.
Since we sell digital products (tickets to open-air museums), please carefully review the terms and conditions outlined below regarding refunds and returns.
1. General Refund Policy
Due to the nature of our business and the digital nature of the tickets sold, we do not generally offer refunds once tickets have been purchased, except in certain circumstances detailed below.
1.1. Eligible Refunds
Refunds may be considered in the following cases:
- Event Cancellations: If the open-air museum or event for which the ticket was purchased is canceled or rescheduled by the museum or organizers.
- Technical Issues: If technical issues on our end (such as failure to deliver the ticket via email) prevent you from receiving your purchase.
- Incorrect Purchase: If you accidentally purchased the wrong type of ticket or made a duplicate purchase, contact us within 24 hours of the transaction to request a refund.
In all cases, refund requests must be made within 30 days of the original purchase date.
1.2. Non-Refundable Situations
Refunds will not be provided in the following circumstances:
- Change of Mind: Refunds are not granted for cases where the customer changes their mind or is unable to attend the event.
- Late Requests: Refund requests made more than 30 days after the purchase date will not be accepted.
- Transferred Tickets: If the ticket has already been transferred to another individual, it is no longer eligible for a refund.
2. How to Request a Refund
To initiate a refund, please follow the steps below:
- Email us at [email protected] with the subject line “Refund Request – Order # (Your Order Number).”
- In your email, please provide:
- Your full name
- The email address used to make the purchase
- The order number
- The reason for the refund request
- Our support team will review your request and respond within 5 business days with an update.
2.1. Refund Processing Time
Once a refund is approved, the amount will be credited back to the original payment method used for the purchase. Depending on your bank or payment provider, refunds may take 5 to 10 business days to process.
3. Costs and Fees
We do not charge any additional fees for processing refunds. However, any third-party payment processing fees (e.g., PayPal fees) that are non-refundable to us may be deducted from the refund amount.
4. Digital Product Delivery Issues
If you experience any issues with the delivery of your digital tickets (e.g., not receiving the ticket via email after purchase), please contact us immediately at [email protected]. We will work with you to resolve the issue and ensure you receive your product promptly.
5. Customer Support
If you have any questions about our Refunds and Returns Policy or need assistance with your purchase, our customer support team is here to help. You can contact us using the details below:
Muse Heritage Inc.
Email: [email protected]
Address: Bucharest, Romania
We are committed to providing excellent customer service and ensuring that our policies are fair and transparent for both our customers and our business.
By purchasing tickets from www.heritageintheopen.com, you agree to this Refunds and Returns Policy.